Refund Policy for Schapman Designs
At Schapman Designs, we value your satisfaction and want to ensure that you have a seamless experience with our products. Our refund policy is designed to provide you with options for returns and exchanges in a fair and transparent manner.
To initiate a return, simply email us at [email protected] with your concern and order number.
Returns Within 30 Days:
We understand that trying new products comes with uncertainties. That’s why we offer a full refund or exchange for any item(s) that you didn’t enjoy for any reason during your initial purchase, as long as the return is requested within 30 days of receiving the product(s).
If you are dissatisfied with your purchase and wish to return it, reach out to us via email, and we will guide you through the process. Please ensure that the product is unused, in its original packaging, and accompanied by proof of purchase.
Subsequent Purchases:
For any product(s) you order a second time, it will only be eligible for exchange or store credit. We believe this allows customers to fully experience the benefits of our products during the first purchase while still providing flexibility for subsequent orders.
In cases where returns exceed $100 in value, we may request that the products be shipped back to us. This helps us maintain fairness and prevent abuse of our return policy.
Shipping Costs:
It’s important to note that refunds will not include shipping costs. If you choose to return a product, you will be responsible for covering the associated shipping expenses. This policy ensures transparency and allows us to continue providing quality products and services.
We recommend using a trackable shipping service for returning items, as we cannot guarantee that we will receive your returned item. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Discount Codes:
Please be aware that discount codes cannot be applied after a purchase has been processed. Make sure to enter any applicable codes during the checkout process to ensure accurate pricing.
Contact Us:
If you have any questions or concerns about our refund policy, feel free to reach out to our customer service team at [email protected]. We are here to assist you and ensure that your experience with Schapman Designs is nothing short of exceptional.
Thank you for choosing Schapman Designs. We appreciate your trust and look forward to continuing to serve you with high-quality products and excellent customer service.